Terms & Conditions


These terms and conditions will apply to all transactions placed online with Gwalia Ceramics. Please read them carefully before placing any order.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept orders via online transactions. We accept MasterCard, Visa, Delta and Maestro payments securely via PayPal. We do not handle or store customer credit card details, these are dealt with by Paypal.


We then ship our items via the Royal Mail postal service to UK addresses using their “tracked and signed for” service to ensure safe arrival with our customers.

In the UK this postal delivery service is normally 2/3 days.

If an item is not available it can be made to order. Items are hand made and finished which requires a maximum of 6 weeks from the date of order.


Goods may be returned for exchange or refund within 30 days, they must be unused in the original packaging and accompanied by the receipt. Please note that, with the exception of faulty products, Gwalia Ceramics do not pay return postage costs.

Gwalia Ceramics cannot be held responsible for non-receipt of returned goods so please ensure you use shipping which includes a signature/proof of delivery required on arrival with us.

Our items are meticulously checked before shipping to ensure the very highest standard of finish however, if on receipt you believe that there is a fault please contact us within seven days of their arrival with you.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.


Whilst every effort is made to ensure the pictures and colours depicted on our web site match as closely as possible those of the actual product due to technical limitations, some colours may have variations due to the natural qualities of ceramic finishes.


Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own privacy statements and terms.


The content and photographs used on this website are owned or licensed to Gwalia Ceramics. If you wish to obtain images please make this request via our contact page address at hello@gwaliaceramics.co.uk.


We do not store customer credit card details. We do not pass your email or other contact details on to anyone else. See our privacy & cookie policy for more details.